Within what period do I need to return an item?
The item doesn't suit you? Need to return something? Don't worry. If the item you received does not fit or meet your expectations, please inform us within 14 days of receiving your order by sending an email to info@jessyss.com.
Once you’ve notified us, please send the item back within the following 14 days.
How can I try on the ordered products?
You are welcome to try on the items to ensure they suit you, just as you would in a store. Please handle them with care and only to the extent necessary to check their fit, look, and feel.
If an item shows signs of wear beyond what is necessary for trying it on, we may need to take this into account when processing your return.
We kindly recommend opening the packaging carefully and keeping it in its original condition. Please keep all tags and labels attached until you are sure the item is right for you.
When trying on footwear, please do so indoors on a clean, smooth surface (such as your home floor). Avoid wearing them outside or on public surfaces.
For clothing, underwear, and swimwear, we recommend trying items on over your own garments rather than directly on bare skin. Please also take care to avoid marks such as makeup or foundation.
How should I prepare an item for return?
Please return the item in its original condition and quantity, unless it has been damaged, lost, or reduced without your fault.
To be eligible for a return, the item should be:
- unused, unworn, clean, and undamaged, with all original tags and labels attached, and in its original packaging
- returned together with all parts if it was purchased as a set
- for footwear: returned in the original shoe box, which must not be used as the shipping box (please protect it with an additional outer box or suitable packaging)
- for cosmetic products: returned unopened and in their original sealed packaging
For hygiene reasons, certain items such as earrings, socks, and hair accessories cannot be returned or exchanged.
Please note that we reserve the right to refuse returns that do not meet the above conditions. If your return is not accepted, you will be notified by email.
Is cleanliness more important when shopping online than in a physical store?
Yes — when shopping online, keeping items clean is especially important.
Since customers cannot see or try products before buying, everyone expects to receive items in perfect condition. That’s why returned items should be just as clean and unworn as when they were delivered.
Shoes that have been worn outside or on dirty surfaces can easily get marks on the soles. In such cases, they are no longer considered new, and we may not be able to accept the return.
To avoid this, we recommend trying on shoes indoors, on clean surfaces such as your home floor or carpet.
Thank you for your understanding. 🤍
How should I pack shoes for return?
Shoes are delivered as a complete set, which includes the original shoe box, protective paper, filling, dust bags (if included), and any additional packaging materials.
When returning shoes, please make sure to send back:
- both shoes
- the original shoe box
- all included materials (paper, inserts, dust bags, etc.)
Important:
The original shoe box must not be used as the shipping box.
Please protect it with an additional outer box, bag, or wrapping. Do not write on it or attach shipping labels or tape directly to it.
If the shoe box is returned damaged (e.g. with tape, labels, writing) or if any packaging parts are missing, the refund amount may be reduced by €3.95.
If shoes are returned without the original box (including product code/EAN label), we unfortunately cannot accept the return and the package will be sent back to you at your expense.
We reserve the right to refuse returns that are not packed appropriately.
Which address should I return the item to?
Please return the item to the following address (or use the address provided on the returns note):
JESSYSS
IME d.o.o.
Sentiljska cesta 49
2000 Maribor
Slovenia
Do I need to include anything with the returned item?
Yes, please include a completed return form with your package. You can print it from our Returns Form page.
Where can I find my invoice?
We send your invoice electronically as part of our paperless approach. You will receive it by email at the address used when placing your order, together with the shipping confirmation.
To access your invoice:
- Open the email titled “Your order is on its way”
- Click the black “VIEW INVOICE” button to open the PDF invoice
If you can’t find the email, please check your spam or promotions folder.
If you still need help, feel free to contact us at info@jessyss.com and we’ll be happy to resend it.
When and how will I receive my refund?
Since our central warehouse is located in another EU country, it may take 10–15 working days for your return to reach us.
Once your package arrives at our warehouse, we will notify you by email. We typically process your refund within 1–3 working days after receiving your return.
Refund method:
- Cash on delivery or bank transfer → refund to your bank account
- PayPal → refund to your PayPal account
- Credit or debit card → refund to the original payment card
- Voucher or gift card → refund issued as a voucher
Please note:
- Refunds in cash are not possible
Do I need to pay for returning an item?
Return shipping costs are the responsibility of the customer.
Can I exchange an item?
We currently do not offer direct exchanges.
Once we receive and review your return, we will issue a refund. If you would like a different size or color, you can simply place a new order.
I received a faulty item. What should I do?
We’re sorry to hear that. 🤍
Please contact us at info@jessyss.com with a short description and photos of the item.
Once we review your request, we will get back to you with the next steps.
Kindly wait for our reply before sending the item back.
Your rights regarding complaints, refunds, or replacements are governed by applicable consumer protection laws.
I received an email saying my returned item shows signs of use. What happens now?
If a returned item shows signs of wear or damage beyond what is necessary for trying it on, we may not be able to issue a full refund.
In such cases, the return may be declined or a reduced refund may be applied, depending on the condition of the item.
You will be notified by email with further details and available options.
If you would like the item to be sent back to you, we will inform you about the shipping cost and arrange the return after your confirmation.
If we do not receive a response within a reasonable time, we will contact you again before taking any further steps.
My order has been shipped, but I don’t want to accept it – what happens next?
If a shipped order is not accepted or collected by the customer, this is not considered a standard cancellation.
In such cases, once the package is returned to our warehouse, the refund amount will be reduced by the actual costs incurred, including:
- shipping from our central warehouse
- return shipping to our warehouse
- handling of the returned package
The total cost of these services is €15.95.
Please note that any original shipping fee paid at checkout is non-refundable.
The remaining amount will be refunded after the package has been received and processed in our warehouse.
Returns for giveaway prizes
Prizes cannot be exchanged for cash or replaced with another item. They are non-transferable and no cash alternative can be requested.
If the winner chooses not to accept the prize or returns it, the organiser is released from any further obligations and reserves the right to use the prize for another purpose.